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KaryaFlow business operating system
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Industry workflow / Water purifier and RO

Know the purifier, what changed and what comes due next.

Maintain unit identity, input and output readings, consumable changes, technician stock, warranty decisions, AMC visits and collection in one service chain.

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OPERATING SCENE

Unit history, consumable lifecycle and measured service

A filter replacement is accountable only when model compatibility, water condition, prior service, removed consumable and customer consent are known. A reading is evidence, not a water-safety certification.

Shared field-service kernelVertical-specific docketConfigurable industry workflow

The service daybook

One accountable chain from request to settlement.

The shared field-service kernel keeps customer, site, asset, job, inventory, money, people, approval and audit records continuous. This template changes the vocabulary, controls and evidence required for this trade.
  1. 01

    Recognise the unit

    Bring model, serial, installation, warranty, components and service history into the request.

  2. 02

    Prepare consumables

    Reserve compatible stock and make technician custody visible before dispatch.

  3. 03

    Test and service

    Capture readings, changed components, checks, observations and proportionate proof.

  4. 04

    Set the next obligation

    Update entitlement, billing, collection, recommendation and next service date.

Vertical operating dossier

The records this service model must understand.

Each ledger below answers a different operational question. Together they prevent critical context from collapsing into free-text notes.
01

Jobs

Service motions

The template starts with recognisable work, not a generic task type.

  • Installation and commissioning
  • Filter and membrane replacement
  • Leak, pump and purification complaint
  • Water-condition check within service scope
  • Warranty and AMC maintenance visit
02

Assets

Installed or entrusted assets

Every visit inherits the identity, location, entitlement and history needed to act responsibly.

  • Unit brand, model, serial and installation location
  • Filter, membrane, pump and controller configuration
  • Installation, warranty and AMC dates
  • Input and output reading history
  • Consumable change and repeat-fault history
03

Evidence

Proof another role can trust

Evidence stays proportionate, permission-aware and attached to the exact job and asset.

  • Unit and consumable identity
  • Input and output readings with instrument context
  • Removed and installed consumable record
  • Leak, flushing and function checks
  • Customer acknowledgement and next recommendation
04

Warranty and AMC

Commercial entitlement

Coverage, exclusions and external authority remain explicit before work becomes a claim or invoice.

  • Separate product warranty, consumable exclusion and AMC coverage
  • Generate reminders from installed component and agreed schedule
  • Record declined recommendations without treating them as completion failure
  • Escalate repeat leak, pump and abnormal-reading complaints
05

Stock and tools

Field custody

Availability means the right item, responsible custodian and reconciled return state are known.

  • Reserve model-compatible filters, membranes, pumps and fittings
  • Track consumables issued, installed, removed and returned
  • Record meter or test instrument used when required
  • Reconcile technician van stock and unused components
06

Payments and collections

Money at the handoff

The service result, invoice responsibility and actual settlement state remain distinct.

  • Distinguish covered visit, consumable charge and paid repair
  • Present estimate and tax treatment before chargeable work
  • Record cash, UPI or gateway result against the exact visit
  • Keep collection pending until receipt or office confirmation exists

Service promise and system boundary

Urgency is operational. Authority is explicit.

SLA clocks must produce responsible action, while every external integration reports only what its provider has actually confirmed.
SLAResponse and closure controls
  1. 01

    Prioritise active leak and no-water complaints by service policy

  2. 02

    Expose model, stock, access and entitlement dependencies before dispatch

  3. 03

    Escalate repeat leakage, abnormal readings and missed promised visits

  4. 04

    Closure requires readings, component custody, checks and next due state

PROVIDERExternal authority boundaries
  • KaryaFlow records service readings but does not certify potability
  • Payment and GST states require confirmation from configured providers
  • Messaging reminders report provider delivery state only
  • Stored evidence follows tenant retention and access policy
EXCEPTION VIEW

Lead with what can no longer wait.

Find overdue consumables, abnormal readings, active leaks, repeat failures, incompatible stock and warranty ambiguity before history has to be reconstructed.

Cross-ledger continuity

The value appears at the handoff.

The template must preserve these relationships rather than creating separate customer, stock, service and billing truths.
01

Asset schedule

Asset schedule to customer reminder. The destination receives source context, responsible role and evidence state.

02

Consumable reservation

Consumable reservation to technician custody. The destination receives source context, responsible role and evidence state.

03

Reading

Reading to service recommendation. The destination receives source context, responsible role and evidence state.

04

Entitlement decision

Entitlement decision to billing. The destination receives source context, responsible role and evidence state.

05

Completed visit

Completed visit to next due date. The destination receives source context, responsible role and evidence state.

Explore other industries

One service core, shaped for different operating contexts.

Each workflow adapts records, checklists and exception language without creating a separate business system.
SERVICE

Service and technical operations

Industry-shaped workflows built on the shared KaryaFlow service core.

Industry workflowAC and HVACPaired units, refrigerant accountability and seasonal service
Industry workflowPest controlTreatment plans, chemical custody and recurring proof
Industry workflowElectrical contractorProjects, crews, measured work and material control
Industry workflowPlumbingEmergency triage, fittings custody and revisit control
Industry workflowElevator and lift AMCStatutory schedules, certified assignment and digital logbooks
Industry workflowSecurity and CCTVDevice topology, commissioning proof and privacy-aware service
Industry workflowFire safetyExpiry control, statutory inspections and corrective ownership
Industry workflowSolarSite arrays, generation evidence and planned care
Industry workflowFacility managementMulti-site SLAs, mixed disciplines and client reporting
Industry workflowAppliance serviceSerialised products, entitlement decisions and part recovery
OPERATIONS

Site and business operations

Additional workflows for teams managing people, places, equipment and customer commitments.

Industry workflowHome automationControllers, scenes and consent-aware configuration handoff
Industry workflowIT and computerDevice custody, diagnostics and data-safe repair
Industry workflowAutomobile repairVehicle history, estimate control and workshop custody
Industry workflowEquipment rentalAvailability, custody, meter use and return condition
Industry workflowCleaning servicesSite zones, recurring crews and quality recovery
Industry workflowMedical equipmentDevice traceability, controlled evidence and service escalation

Water purifier evaluation

Inspect the operating pattern with sample data.

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