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KaryaFlow business operating system
Explore the product

Industry workflow / Appliance and authorized service center

Close the repair only when the product, part and promise all reconcile.

Coordinate installation, warranty complaints, paid repairs and repeat visits around exact product identity, technician custody and customer proof.

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OPERATING SCENE

Serialised products, entitlement decisions and part recovery

An appliance repair can look complete while the serial number, entitlement, replacement part, defective return or principal claim remains unresolved. The service docket keeps that chain visible.

Shared field-service kernelVertical-specific docketConfigurable industry workflow

The service daybook

One accountable chain from request to settlement.

The shared field-service kernel keeps customer, site, asset, job, inventory, money, people, approval and audit records continuous. This template changes the vocabulary, controls and evidence required for this trade.
  1. 01

    Verify the product

    Resolve customer, model, serial, installation and entitlement before promising the visit.

  2. 02

    Prepare the repair

    Match skill, procedure, service kit and replacement part to the diagnosed product family.

  3. 03

    Control the exchange

    Capture diagnosis, testing, installed part, defective return and customer acknowledgement.

  4. 04

    Settle responsibility

    Route the outcome to warranty claim, paid billing, repeat review or a named next action.

Vertical operating dossier

The records this service model must understand.

Each ledger below answers a different operational question. Together they prevent critical context from collapsing into free-text notes.
01

Jobs

Service motions

The template starts with recognisable work, not a generic task type.

  • Installation and product demonstration
  • Warranty complaint and principal-authorised repair
  • Paid diagnosis and repair
  • Repeat complaint and escalation visit
  • Preventive or service-campaign visit
02

Assets

Installed or entrusted assets

Every visit inherits the identity, location, entitlement and history needed to act responsibly.

  • Product category, brand, model and serial number
  • Purchase, installation and ownership history
  • Site, room and access context
  • Prior faults, repairs and exchanged components
  • Current warranty, AMC or paid-service entitlement
03

Evidence

Proof another role can trust

Evidence stays proportionate, permission-aware and attached to the exact job and asset.

  • Serial plate and purchase-proof reference
  • Complaint, diagnosis and fault code
  • Before-and-after condition and function test
  • Installed part and recovered defective-part custody
  • Customer acknowledgement and unresolved advice
04

Warranty and AMC

Commercial entitlement

Coverage, exclusions and external authority remain explicit before work becomes a claim or invoice.

  • Separate manufacturer warranty, dealer promise, AMC and paid work
  • Retain approval references and exclusion reasons
  • Route repeat repairs and claim exceptions to a supervisor
  • Never present a KaryaFlow record as manufacturer authorisation
05

Stock and tools

Field custody

Availability means the right item, responsible custodian and reconciled return state are known.

  • Reserve model-compatible service kits and serialised parts
  • Track issue, installation, recovery, return and quarantine custody
  • Record test equipment used when procedure requires it
  • Reconcile unused material before the technician closes the job
06

Payments and collections

Money at the handoff

The service result, invoice responsibility and actual settlement state remain distinct.

  • Approve paid-work estimates before chargeable repair
  • Record labour, parts, tax and collection status separately
  • Link cash, UPI or gateway receipt to the service docket
  • Keep warranty claim and customer invoice as distinct obligations

Service promise and system boundary

Urgency is operational. Authority is explicit.

SLA clocks must produce responsible action, while every external integration reports only what its provider has actually confirmed.
SLAResponse and closure controls
  1. 01

    Response clock follows complaint priority and service entitlement

  2. 02

    Part wait, access failure and customer deferral pause only by policy

  3. 03

    Repeat complaint and missed promise trigger named escalation

  4. 04

    Closure requires test evidence, customer state and part custody

PROVIDERExternal authority boundaries
  • Principal CRM exchange requires a configured and verified connector
  • Payment providers execute digital payment; KaryaFlow records the result
  • GST services validate or submit only when the configured provider confirms success
  • Messaging delivery and object storage remain provider-reported states
EXCEPTION VIEW

Lead with what can no longer wait.

Lead with serial mismatches, ambiguous entitlement, repeat failures, unavailable parts, missing defective returns and evidence that blocks a claim or invoice.

Cross-ledger continuity

The value appears at the handoff.

The template must preserve these relationships rather than creating separate customer, stock, service and billing truths.
01

Complaint intake

Complaint intake to entitlement decision. The destination receives source context, responsible role and evidence state.

02

Part reservation

Part reservation to technician custody. The destination receives source context, responsible role and evidence state.

03

Defective recovery

Defective recovery to store receipt. The destination receives source context, responsible role and evidence state.

04

Completion

Completion to claim or customer invoice. The destination receives source context, responsible role and evidence state.

05

Repeat complaint

Repeat complaint to supervisor review. The destination receives source context, responsible role and evidence state.

Explore other industries

One service core, shaped for different operating contexts.

Each workflow adapts records, checklists and exception language without creating a separate business system.
SERVICE

Service and technical operations

Industry-shaped workflows built on the shared KaryaFlow service core.

Industry workflowAC and HVACPaired units, refrigerant accountability and seasonal service
Industry workflowPest controlTreatment plans, chemical custody and recurring proof
Industry workflowElectrical contractorProjects, crews, measured work and material control
Industry workflowPlumbingEmergency triage, fittings custody and revisit control
Industry workflowElevator and lift AMCStatutory schedules, certified assignment and digital logbooks
Industry workflowWater purifierUnit history, consumable lifecycle and measured service
Industry workflowSecurity and CCTVDevice topology, commissioning proof and privacy-aware service
Industry workflowFire safetyExpiry control, statutory inspections and corrective ownership
Industry workflowSolarSite arrays, generation evidence and planned care
Industry workflowFacility managementMulti-site SLAs, mixed disciplines and client reporting
OPERATIONS

Site and business operations

Additional workflows for teams managing people, places, equipment and customer commitments.

Industry workflowHome automationControllers, scenes and consent-aware configuration handoff
Industry workflowIT and computerDevice custody, diagnostics and data-safe repair
Industry workflowAutomobile repairVehicle history, estimate control and workshop custody
Industry workflowEquipment rentalAvailability, custody, meter use and return condition
Industry workflowCleaning servicesSite zones, recurring crews and quality recovery
Industry workflowMedical equipmentDevice traceability, controlled evidence and service escalation

Appliance service evaluation

Inspect the operating pattern with sample data.

Use the Playground for immediate exploration or request a scoped evaluation workspace for your organisation.
Open the PlaygroundSee the shared field core