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KaryaFlow business operating system
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Industry workflow / Automobile repair

Keep the vehicle, estimate, parts and road-ready decision in one job card.

Coordinate booking, inspection, service, repair and delivery around vehicle identity, customer approval, workshop stages, parts custody, quality checks and collection.

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OPERATING SCENE

Vehicle history, estimate control and workshop custody

A workshop job expands as the vehicle is inspected. The operating record must distinguish the reported concern, observed condition, approved estimate, added work and final test without rewriting history.

Shared field-service kernelVertical-specific docketConfigurable industry workflow

The service daybook

One accountable chain from request to settlement.

The shared field-service kernel keeps customer, site, asset, job, inventory, money, people, approval and audit records continuous. This template changes the vocabulary, controls and evidence required for this trade.
  1. 01

    Receive the vehicle

    Capture identity, condition, odometer, concern, belongings and workshop custody.

  2. 02

    Inspect and estimate

    Separate reported symptoms, observed findings, recommended work and customer-approved scope.

  3. 03

    Repair under control

    Track bay stage, technician time, parts, outside work and quality evidence.

  4. 04

    Release responsibly

    Confirm testing, invoice, collection, old-part disposition and customer handover.

Vertical operating dossier

The records this service model must understand.

Each ledger below answers a different operational question. Together they prevent critical context from collapsing into free-text notes.
01

Jobs

Service motions

The template starts with recognisable work, not a generic task type.

  • Periodic service and inspection
  • Mechanical or electrical diagnosis
  • Accident and body repair coordination
  • Breakdown response and towing handoff
  • Warranty, package and repeat-repair visit
02

Assets

Installed or entrusted assets

Every visit inherits the identity, location, entitlement and history needed to act responsibly.

  • Registration, VIN or chassis, make, model and variant
  • Odometer, fuel or charge state and intake condition
  • Owner, driver and fleet relationship
  • Service, warranty and repair history
  • Open campaign, insurance or external case reference
03

Evidence

Proof another role can trust

Evidence stays proportionate, permission-aware and attached to the exact job and asset.

  • Intake inspection and customer-reported concern
  • Diagnostic finding and estimate version
  • Approved work and added-scope consent
  • Parts installed, old-part disposition and consumables
  • Quality check, road-test note and delivery acceptance
04

Warranty and AMC

Commercial entitlement

Coverage, exclusions and external authority remain explicit before work becomes a claim or invoice.

  • Separate manufacturer warranty, workshop repair warranty and service package
  • Track package consumption and covered operations by vehicle
  • Preserve insurer or manufacturer case references without claiming approval
  • Escalate repeat repair and safety-related comeback
05

Stock and tools

Field custody

Availability means the right item, responsible custodian and reconciled return state are known.

  • Reserve vehicle-compatible parts, fluids and consumables
  • Track serialised parts, tyres, batteries and old-part custody
  • Assign bay, specialist tool and calibrated equipment when needed
  • Reconcile issued material, unused stock and external machining work
06

Payments and collections

Money at the handoff

The service result, invoice responsibility and actual settlement state remain distinct.

  • Version estimates and retain approval for added work
  • Separate customer, warranty, fleet and insurer responsibility
  • Record advance, final invoice and provider-confirmed collection
  • Keep credit release and vehicle delivery under explicit policy

Service promise and system boundary

Urgency is operational. Authority is explicit.

SLA clocks must produce responsible action, while every external integration reports only what its provider has actually confirmed.
SLAResponse and closure controls
  1. 01

    Promise dates reflect diagnosis, approval, bay and part availability

  2. 02

    Expose insurer, manufacturer, machining and customer dependencies

  3. 03

    Escalate safety findings, estimate growth and missed delivery promise

  4. 04

    Closure requires quality check, road-ready state and accountable handover

PROVIDERExternal authority boundaries
  • Vehicle, insurer and manufacturer data require explicit certified connectors
  • Maps may support pickup or breakdown routing but do not prove recovery
  • Payment and GST outcomes remain provider-confirmed
  • KaryaFlow records inspection evidence but does not certify roadworthiness
EXCEPTION VIEW

Lead with what can no longer wait.

Expose safety findings, estimate changes awaiting approval, unavailable parts, bay delays, external-job dependencies, repeat repairs and payment blocks before the delivery promise fails.

Cross-ledger continuity

The value appears at the handoff.

The template must preserve these relationships rather than creating separate customer, stock, service and billing truths.
01

Booking

Booking to intake inspection. The destination receives source context, responsible role and evidence state.

02

Diagnosis

Diagnosis to estimate approval. The destination receives source context, responsible role and evidence state.

03

Part issue

Part issue to workshop consumption. The destination receives source context, responsible role and evidence state.

04

Quality check

Quality check to delivery release. The destination receives source context, responsible role and evidence state.

05

Repeat repair

Repeat repair to supervisor review. The destination receives source context, responsible role and evidence state.

Explore other industries

One service core, shaped for different operating contexts.

Each workflow adapts records, checklists and exception language without creating a separate business system.
SERVICE

Service and technical operations

Industry-shaped workflows built on the shared KaryaFlow service core.

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Industry workflowElectrical contractorProjects, crews, measured work and material control
Industry workflowPlumbingEmergency triage, fittings custody and revisit control
Industry workflowElevator and lift AMCStatutory schedules, certified assignment and digital logbooks
Industry workflowWater purifierUnit history, consumable lifecycle and measured service
Industry workflowSecurity and CCTVDevice topology, commissioning proof and privacy-aware service
Industry workflowFire safetyExpiry control, statutory inspections and corrective ownership
Industry workflowSolarSite arrays, generation evidence and planned care
Industry workflowFacility managementMulti-site SLAs, mixed disciplines and client reporting
Industry workflowAppliance serviceSerialised products, entitlement decisions and part recovery
OPERATIONS

Site and business operations

Additional workflows for teams managing people, places, equipment and customer commitments.

Industry workflowHome automationControllers, scenes and consent-aware configuration handoff
Industry workflowIT and computerDevice custody, diagnostics and data-safe repair
Industry workflowEquipment rentalAvailability, custody, meter use and return condition
Industry workflowCleaning servicesSite zones, recurring crews and quality recovery
Industry workflowMedical equipmentDevice traceability, controlled evidence and service escalation

Automobile repair evaluation

Inspect the operating pattern with sample data.

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