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KaryaFlow business operating system
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Industry workflow / Plumbing

Preserve the diagnosis when the job changes after the wall is opened.

Coordinate emergency calls, installations, repairs and society AMC work around priority, qualified dispatch, site access, fittings, approved variation, proof, revisit and collection.

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OPERATING SCENE

Emergency triage, fittings custody and revisit control

A plumbing complaint rarely reveals the full cause. The service record must preserve what was reported, what was found, what changed and who approved additional work.

Shared field-service kernelVertical-specific docketConfigurable industry workflow

The service daybook

One accountable chain from request to settlement.

The shared field-service kernel keeps customer, site, asset, job, inventory, money, people, approval and audit records continuous. This template changes the vocabulary, controls and evidence required for this trade.
  1. 01

    Triage the call

    Capture severity, location, access, immediate containment and service entitlement.

  2. 02

    Diagnose on site

    Compare the reported problem with observed cause, required isolation and material.

  3. 03

    Approve the variation

    Keep customer or manager approval attached when scope and price change.

  4. 04

    Complete and account

    Reconcile work, fittings, proof, collection and any required revisit.

Vertical operating dossier

The records this service model must understand.

Each ledger below answers a different operational question. Together they prevent critical context from collapsing into free-text notes.
01

Jobs

Service motions

The template starts with recognisable work, not a generic task type.

  • Emergency leak and blockage response
  • Fixture, pump and tank installation
  • Pipe, valve and drainage repair
  • Preventive inspection and society AMC visit
  • Revisit, snag and project-support work
02

Assets

Installed or entrusted assets

Every visit inherits the identity, location, entitlement and history needed to act responsibly.

  • Site, building, floor, unit and service zone
  • Fixture, pump, tank, valve and line identity
  • Supply, drainage and shut-off context
  • AMC entitlement and prior fault history
  • Access, occupancy and immediate-containment state
03

Evidence

Proof another role can trust

Evidence stays proportionate, permission-aware and attached to the exact job and asset.

  • Reported symptom and diagnosed cause
  • Access, isolation and shut-off confirmation
  • Before-and-after condition and flow test
  • Fittings, parts and consumables used
  • Scope-change approval and customer acknowledgement
04

Warranty and AMC

Commercial entitlement

Coverage, exclusions and external authority remain explicit before work becomes a claim or invoice.

  • Separate workmanship revisit, product warranty and society AMC scope
  • Define emergency exclusions and chargeable material before work
  • Route repeat leakage and unresolved root cause to supervisor review
  • Generate planned inspections from site and covered asset schedule
05

Stock and tools

Field custody

Availability means the right item, responsible custodian and reconciled return state are known.

  • Reserve compatible pipes, valves, seals, fittings and pump parts
  • Track technician issue, consumption, return and scrap
  • Plan isolation, pressure-test, drain-clearing and access tools
  • Record customer-supplied material separately from company stock
06

Payments and collections

Money at the handoff

The service result, invoice responsibility and actual settlement state remain distinct.

  • Approve revised estimate when diagnosis expands the scope
  • Separate labour, material, emergency fee and AMC-covered work
  • Record cash, UPI or gateway status against the exact visit
  • Keep collection pending until receipt or office confirmation exists

Service promise and system boundary

Urgency is operational. Authority is explicit.

SLA clocks must produce responsible action, while every external integration reports only what its provider has actually confirmed.
SLAResponse and closure controls
  1. 01

    Prioritise active leak, overflow and no-water conditions by policy

  2. 02

    Match nearest qualified plumber only after skill and availability checks

  3. 03

    Expose access, isolation, material and customer-approval dependencies

  4. 04

    Closure requires functional test, material record and revisit decision

PROVIDERExternal authority boundaries
  • Routing providers estimate travel and do not guarantee arrival time
  • Payment providers execute digital payment; KaryaFlow records confirmation
  • Stored photographs support the service record but do not certify concealed work
  • Messaging status reflects provider delivery only
EXCEPTION VIEW

Lead with what can no longer wait.

Lead with active damage, failed isolation, blocked access, unapproved scope growth, unavailable fittings, repeated leakage and material or payment discrepancies.

Cross-ledger continuity

The value appears at the handoff.

The template must preserve these relationships rather than creating separate customer, stock, service and billing truths.
01

Emergency intake

Emergency intake to qualified dispatch. The destination receives source context, responsible role and evidence state.

02

Diagnosis

Diagnosis to revised-scope approval. The destination receives source context, responsible role and evidence state.

03

Material issue

Material issue to consumption or return. The destination receives source context, responsible role and evidence state.

04

Completion

Completion to payment collection. The destination receives source context, responsible role and evidence state.

05

Recurring issue

Recurring issue to site history. The destination receives source context, responsible role and evidence state.

Explore other industries

One service core, shaped for different operating contexts.

Each workflow adapts records, checklists and exception language without creating a separate business system.
SERVICE

Service and technical operations

Industry-shaped workflows built on the shared KaryaFlow service core.

Industry workflowAC and HVACPaired units, refrigerant accountability and seasonal service
Industry workflowPest controlTreatment plans, chemical custody and recurring proof
Industry workflowElectrical contractorProjects, crews, measured work and material control
Industry workflowElevator and lift AMCStatutory schedules, certified assignment and digital logbooks
Industry workflowWater purifierUnit history, consumable lifecycle and measured service
Industry workflowSecurity and CCTVDevice topology, commissioning proof and privacy-aware service
Industry workflowFire safetyExpiry control, statutory inspections and corrective ownership
Industry workflowSolarSite arrays, generation evidence and planned care
Industry workflowFacility managementMulti-site SLAs, mixed disciplines and client reporting
Industry workflowAppliance serviceSerialised products, entitlement decisions and part recovery
OPERATIONS

Site and business operations

Additional workflows for teams managing people, places, equipment and customer commitments.

Industry workflowHome automationControllers, scenes and consent-aware configuration handoff
Industry workflowIT and computerDevice custody, diagnostics and data-safe repair
Industry workflowAutomobile repairVehicle history, estimate control and workshop custody
Industry workflowEquipment rentalAvailability, custody, meter use and return condition
Industry workflowCleaning servicesSite zones, recurring crews and quality recovery
Industry workflowMedical equipmentDevice traceability, controlled evidence and service escalation

Plumbing evaluation

Inspect the operating pattern with sample data.

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