Work survives signal loss
Assigned data remains readable, commands queue locally, attachments preserve state and replay is idempotent after reconnection.
Field Service Execution
Dispatch the promise. Preserve the proof.
Connect request intake, scheduling, mobile execution, customer updates, stock, collections, warranty and recurring work to the same business core.
On duty
Meera S.Installation · 2 jobs
Arun K.Electrical · 1 job
Javed A.Inspection · available
Needs commitment
Equipment inspection · Site 402Asset known · service entitlementSLA risk
Panel trip · WarehouseSafety triage · access confirmedUrgent
Filter due · ResidenceConsumable reserved · flexible windowPlanned
Request to renewal
One job, from first contact to the next obligation.
Each stage carries forward the customer promise, asset context, responsibility and evidence needed by the next role.- 01Intake
Qualify
Identify customer, contact, site, installed asset, complaint, urgency, entitlement, preferred window and access conditions.
- 02Dispatch
Commit
Schedule and assign using duty state, skill, service area, capacity, geography, stock and SLA consequence.
- 03Field app
Execute
Give the technician the job card, customer context, checklist, history and controlled offline actions.
- 04Proof
Evidence
Capture readings, notes, photographs, signatures, work, parts, expenses and customer acknowledgement.
- 05Back office
Reconcile
Review stock use and returns, defective recovery, collection state, scope variation and completion approval.
- 06Commercial close
Continue
Route the result to warranty, invoice, revisit, preventive schedule, AMC entitlement or renewal.
Field experience
A technician tool for the street, not a desktop form made narrow.
The field experience is designed for intermittent connectivity, one-handed use, camera and signature evidence, explicit sync state and a short path to the next job.On-duty and consent-bound
Visible permission, purpose, confidence and retention controls replace invisible continuous surveillance. Denied permission has an exception path.
Evidence belongs to the job
Checklist versions, readings, photographs, notes, signatures, parts and collection state remain attached to the exact visit.
Operational handoffs
The field job should never create a second ERP.
KaryaFlow’s field-service domain references existing customer, inventory, sales, payment, tax, people, payroll, approval and audit sources.Technician custody
Issue parts to a technician location, use them against a job, return unused stock, recover defective parts and reconcile discrepancies.
See shared coreField collection
Record cash, UPI, card or QR intent, partial state, technician deposit and office confirmation without claiming bank settlement early.
See shared coreWarranty and recurring service
Decide warranty, paid, contract, revisit or override against the installed asset and preserve entitlement use and the next due visit.
See shared coreStatus and report
Provide appropriate ETA, visit status, completion evidence, quotation, invoice, payment and dispute context through governed communication.
See shared coreIndustry templates
Specialize the job card, not the ledger.
Industry-shaped workflows use one shared service core and add the attributes, checklists and exception language each discipline requires.SERVICE
Service and technical operations
Industry-shaped workflows built on the shared KaryaFlow service core.
Industry workflowAC and HVACPaired units, refrigerant accountability and seasonal service
Industry workflowPest controlTreatment plans, chemical custody and recurring proof
Industry workflowElectrical contractorProjects, crews, measured work and material control
Industry workflowPlumbingEmergency triage, fittings custody and revisit control
Industry workflowElevator and lift AMCStatutory schedules, certified assignment and digital logbooks
Industry workflowWater purifierUnit history, consumable lifecycle and measured service
Industry workflowSecurity and CCTVDevice topology, commissioning proof and privacy-aware service
Industry workflowFire safetyExpiry control, statutory inspections and corrective ownership
Industry workflowSolarSite arrays, generation evidence and planned care
Industry workflowFacility managementMulti-site SLAs, mixed disciplines and client reporting
Industry workflowAppliance serviceSerialised products, entitlement decisions and part recovery
OPERATIONS
Site and business operations
Additional workflows for teams managing people, places, equipment and customer commitments.
Industry workflowHome automationControllers, scenes and consent-aware configuration handoff
Industry workflowIT and computerDevice custody, diagnostics and data-safe repair
Industry workflowAutomobile repairVehicle history, estimate control and workshop custody
Industry workflowEquipment rentalAvailability, custody, meter use and return condition
Industry workflowCleaning servicesSite zones, recurring crews and quality recovery
Industry workflowMedical equipmentDevice traceability, controlled evidence and service escalation
Role-based evaluation